Frequently asked questions

Products from our established range. Availability still depends on season and partner capacity, so volumes and timing are confirmed for each enquiry.

Products we can try to source on request. They are not held as regular stock, and we confirm feasibility before quoting.

It depends on the product and freight mode. Air freight can start from small trial volumes; sea freight is usually by container or consolidated lot.

We can quote on most Incoterms 2020 rules — commonly FOB or FCA at origin, or CFR, CIF, CPT or CIP to destination. The final rule is agreed in the contract.

Payment method and terms are agreed per contract — for example bank transfer, letters of credit or documentary collection.

For many products, yes. Samples are arranged for serious enquiries, particularly for coffee, cocoa and commodities.

Axis Agro does not claim third-party certifications on this website. Producer or processor certificates are provided only where they genuinely exist for the lot supplied.

We aim to respond to enquiries in writing within a few working days.

Some lines are available for much of the year thanks to Uganda's two rainy seasons; others are seasonal. We confirm realistic windows for each enquiry.

Both. Highly perishable fruit usually travels by air; hardier fruit can travel in reefer containers when timing allows.

Typically a phytosanitary certificate, commercial invoice, packing list and air waybill or bill of lading. Destination-specific documents are confirmed per order.

French beans and chillies are long-established East African export crops. Many other vegetables are offered as sourcing enquiries and confirmed case by case.

Yes, compatible lines can be consolidated on one air waybill where volumes and handling requirements allow.

Fresh cassava deteriorates within days of harvest, so it is usually waxed, air-freighted quickly, or supplied dried or as flour instead.

Matooke is grown year-round in Uganda; volumes and quality vary with season and are confirmed per enquiry.

Only where a producer's organic certification is confirmed for the specific lot. We never describe product as organic without that certificate.

Mesh size depends on the processor and your application; we agree it as part of the specification.

Beans retained on a sieve with holes 18/64 of an inch across (about 7.1mm). Larger numbers mean larger beans.

Wugar is washed Ugandan Arabica; Drugar is dry-processed (natural) Ugandan Arabica — both established Ugandan trade names.

Yes — type samples and pre-shipment samples can usually be arranged for serious enquiries.

Wet beans cannot be exported; they are fermented and dried in Uganda first. Enquiries for unfermented material are assessed case by case.

Only where the producer group's certificate covers the lot. We confirm this before quoting.

Commonly 98% to 99.95% depending on cleaning; we confirm achievable purity per lot.

Yes, on request, against the limits of your destination market.

Maize, sorghum, millet and pulses were part of our earlier range; others such as rice are sourcing enquiries confirmed case by case.

Some flours, such as cassava and sweet potato flour, are listed under dried products; milled grain flours are sourcing enquiries.

Both unrefined and refined grades can be sourced; we confirm specifications with each processor.

Many processors offer no-added-sugar options; we confirm this per product and lot.

Purées and concentrates are sourcing enquiries — format (aseptic, frozen) depends on the processor.